Terms of use


These Terms and Conditions of Use ("Terms of Use") govern your membership on and use of the website Konfidenz.com (the "Konfidenz Site" or the "Site") and your purchases and use of products available through the Site.The web site www.konfidenz.com belongs to Gradient Concept FZC, RAK free zone.

Your use of the Site constitutes your agreement to follow and be bound by the Terms of Use.  We reserve the right to update or modify the Terms of Use at any time without prior notice.  For this reason, we encourage you to review the Terms of Use whenever you the Site.  If you do not agree to these terms, please do not use the Site.

By establishing membership on the Site or purchasing or using products through the Site, you acknowledge and agree as follows:



You represent that you are (a) at least 18 years of age, (b) of legal age to form a binding contract, and (3) not a person barred from entering into contracts under your local jurisdiction.

You shall establish and use your membership on the Site, and purchase and use the products available through the Konfidenz Site, in strict compliance with these Terms of Use and all applicable laws, rules and regulations (collectively, "Laws").  All calls, emails and other communications between you and Konfidenz may be recorded.

We accept payments online using Visa and MasterCard credit/debit card in AED. 

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

United Arab of Emirates is our country of domicile.

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

The cardholder must retain a copy of transaction records and Merchant policies and rules.




You may establish a membership on the Site. Enrollment requires you to (1) indicate agreement to these Terms of Use, (2) provide contact information and identification details, and (3) submit any other form of authentication as required by Konfidenz as part of the enrollment process. You agree to accept responsibility for all activities that occur under your account or password. You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your account.



You shall not use your Konfidenz membership for any fraudulent or improper purpose or any purpose that is competitive to Konfidenz.  You shall notify Konfidenz immediately by emailing [info@konfidenz.com] of any unauthorized use of your Konfidenz membership or the Konfidenz Site known to you.  Konfidenz reserves the right to refuse or cancel any person’s registration for this Site, remove any person from this Site and prohibit any person from using this Site for any reason whatsoever, and to limit or terminate your access to or use of the Site at any time without notice.  Konfidenz neither warrants nor represents that your use of the content available on this Site will not infringe rights of third parties not affiliated with Konfidenz.  Termination of your access or use will not waive or affect any other right or relief to which Konfidenz may be entitled.



Konfidenz may terminate your membership and refuse any and all current or future use of the Site (a) in order to comply with applicable Law, (b) if you provide any information that Konfidenz determines, in its sole discretion, to be untrue, inaccurate, not current or incomplete (or if the information becomes untrue, inaccurate, not current or incomplete), (c) if Konfidenz determines, in its sole discretion, that you are using your Konfidenz membership in a manner not permitted by these Terms of Use, or (d) in other circumstances, as Konfidenz deems appropriate in its sole discretion.




Konfidenz may, in its sole discretion, choose to not process or to cancel your order in certain circumstances. This may occur, for example, when the product you wish to purchase is out of stock or has been mispriced, we suspect the request is fraudulent, or in other circumstances Konfidenz deems appropriate in its sole discretion. Konfidenz also reserves the right, in its sole discretion, to take steps to verify your identity to process your order. Konfidenz will either not charge you or refund the charges for orders that we do not process or cancel.


Konfidenz accepts returns on certain merchandise on a case-by-case basis. For Konfidenz’s Return Policy, which may change from time to time.


Konfidenz attempts to provide accurate descriptions of products on the Site. Konfidenz does not warrant, however, that the descriptions are accurate, complete, reliable, current or error-free.  If a product offered on the Konfidenz Site is not as described, your sole remedy is to return the item, as specified in the Return Policy.


Konfidenz strives to provide accurate pricing information regarding the products and services available on the Konfidenz Site.  We cannot, however, insure against pricing errors.  Konfidenz reserves the right, at its sole discretion, to not process or to cancel any orders placed for a product or service whose price was incorrectly posted on the Site as a result of an error.  If this occurs, Konfidenz will notify you by email.  In addition, Konfidenz reserves the right, at its sole discretion, to correct any error in the stated full retail price.


The Konfidenz Site may contain information regarding the availability of merchandise. This information can be used to estimate the likelihood that an item will be shipped immediately after you place your order.  Unfortunately, Konfidenz cannot guarantee that an item listed as available will actually ship right away, as inventory can change significantly from day-to-day.  In rare cases, a product may be available when a customer places the order, and sold out by the time Konfidenz attempts to process the order. Should this happen, Konfidenz will notify you by email.


Shipping and taxes will be calculated based on the country and method of delivery and indicated at the time of checkout.



All content available through this Site (including, without limitation, text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code and software, as well as the selection and arrangement thereof) is the exclusive property of and owned by Konfidenz, its licensors or its content providers, and is protected by copyright, trademark and other applicable UAE and foreign laws.

Konfidenz grants you a limited license to access and make personal use of this Site. Konfidenz or its licensors or content providers retain full and complete title to the content available on the Site, including all associated intellectual property rights, and provide this content to you under a license that is revocable at any time in Konfidenz’s sole discretion.

You are responsible for obtaining access to the Site, and that access may involve third-party fees (such as Internet service provider or airtime charges).  Any unauthorized access to the Site by you (including any such access or use that involves in any way an account you may establish on the Site or any device you may use to access the Site) shall terminate the permission or license granted to you by Konfidenz.


Your submission of personal information through the Site is governed by our privacy policy, which can be reached by clicking on the "Privacy Policy" link located in the footer section of the Site (the "Privacy Policy"). The Terms of Use incorporates by reference the terms and conditions of the Privacy Policy.  You grant Konfidenz a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works, and sublicense such content or any part of such content, in any media.  You hereby represent, warrant and covenant that any content you provide does not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant such a license to Konfidenz.

You represent that all of the information, data and other materials you provide on this Site or to Konfidenz through any other means are true, accurate, current and complete. You are responsible for updating and correcting the information you have provided on this Site, as appropriate.

You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content.  Some features that may be available on this Site may require registration. By registering, you agree to provide true, accurate, current and complete information about yourself.


Except as otherwise expressly provided in these Terms of Use, or required by applicable law, Konfidenz makes no representations, covenants or warranties and offers no other conditions, express or implied, regarding any matter, including, without limitation, the merchantability, suitability, fitness for a particular use or purpose, or non-infringement of Konfidenz membership, any content on the Site, or any products purchased through the Konfidenz site, as well as warranties implied from a course of performance or course of dealing.

Your use of this Site is at your sole risk.  The Site is provided on an "as is" and "as available" basis.  We reserve the right to restrict or terminate your access to the site or any feature or part thereof at any time.  Konfidenz disclaims any warranties that access to the Site will be uninterrupted or error-free; that the Site will be secure; that the Site or the server that makes the site available will be virus-free; or that information on the site will be correct, accurate, adequate, useful, timely, reliable or otherwise complete.  If you download any content from this Site, you do so at your own discretion and risk.  You will be solely responsible for any damage to your computer system or loss of data that results from the download of any such content.  No advice or information obtained by you from the Site shall create any warranty of any kind.


You agree to defend, indemnify and hold Konfidenz harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site and/or your breach of any representation, warranty, or other provision of the Terms of Use.


When you use the Site or send emails to Konfidenz, you are communicating with Konfidenz electronically. You consent to receive electronically any communications related to your use of this Site.  Konfidenz will communicate with you by email or by posting notices on this Site.  You agree that all agreements, notices, disclosures and other communications that are provided to you electronically satisfy any legal requirement that such communications be in writing.  All notices from Konfidenz intended for receipt by a customer shall be deemed delivered and effective when sent to the email address you provide on any of the Konfidenz Site.


These Terms of Use constitute the entire agreement of between you and Konfidenz regarding the specific matters herein, and all prior agreements, letters, proposals, discussions and other documents regarding the matters herein are superseded and merged into these Terms of Use.


If any provision of these Terms of Use enforceability of the remaining provisions shall not in any way be affected or impaired thereby, and such provision shall be deemed to be restated to reflect the parties’ original intentions as nearly as possible in accordance with applicable laws.


A copy of the Privacy Policy that applies to the collection, use, disclosure and other processing of personal information by Konfidenz is located at [http://Kanzioh.com/privacy-policy]. You consent to any personal information we may obtain about you (either via the Site, by email, telephone or any other means) being collected, stored and otherwise processed in accordance with the terms of the Privacy Policy.  Konfidenz may update its Privacy Policy from time to time, in its sole discretion, and post an updated version of the notice at the website address provided above.


The failure of Konfidenz to act with respect to a breach of these Terms of Use by you or others does not waive Konfidenz’s right to act with respect to subsequent or similar breaches.  If any content on this Site, or your use of the Site, is contrary to the laws of the place where you are when you access it, the Site is not intended for you, and we ask you not to use the Site.  You are responsible for informing yourself of the laws of your jurisdiction and complying with them.


Mindful of the high cost of litigation, both you and Konfidenz agree to the following dispute resolution procedure: In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on the Site, or the breach, enforcement, interpretation, or validity of this Terms of Use or any part of it ("Dispute"), the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party (by first class or registered mail) describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute.  Notice shall be sent to:

Gradient Concept FZC – Ras Al Khaimah, UAE

P.O Box 326261

T: +971 56 4848310

Both you and Gradient Concept FZC agree that this dispute resolution procedure is a condition precedent which must be satisfied prior to initiating any litigation or filing any claim against the other party.



These Terms of Use and the relationship between you and Gradient Concept FZC will be governed by the laws of the United Arab Emirates.